CUSTOMER CARE
How do I get in touch with your Customer Care Team?
Our Customer Care Team is always happy to help.
Call or WhatsApp us on +91 7870411636 at 9:30 am – 6:00 pm IST (Monday to Saturday) except all national holidays or email us on support@fltindia.com
When will the Customer Care Team respond to my query?
Our Customer Care Team, will get in touch with you within 24 hours to help you resolve your query.
Lehenga related queries
Can FLT lehengas be delivered worldwide?
✔ Yes
How old is FLT?
📆 9 Years
What is the making time?
⏳ 3–4 Months
Are there margins for alterations?
❌ No
Do you promise a perfect fit?
❌ No – We offer custom sizing but not guaranteed perfect fit
Will the lehenga be exactly the same as shown?
✔ Yes – 5% hand embroidery variation may occur
Are they hand-embroidered?
✔ Yes
Is it Zardosi work?
❌ No
What is the weight of a lehenga?
⚖ 8–10 kg
Are they comfortable to wear?
✔ Yes
What lining is used?
🧵 Cotton (for breathability)
Can we customise tulle or cane can?
✔ Yes
Can the blouse be made longer?
✔ Yes – Max length: 15” (not a kurti)
Do you do customisations?
❌ No – We don’t change core designs
Can we change the color?
✔ Yes – Selective color options available
Can we change the design a little?
❌ No
Are prices negotiable?
❌ No
Do you launch seasonal sales?
❌ No
How much flare is in the lehenga?
🌀 360° Round
Is it stiff from the bottom?
❌ No – Very soft
Can I choose a detachable can-can?
✔ Yes
Can blouse or lehenga size be changed later?
❌ No – Final size once produced
What is the fabric of the lehenga?
🪡 Raw Silk
What is the fabric of the dupatta?
🧣 Net
Do you make veils?
✔ Yes
Are blouses made in standard sizes only?
✔ Yes – Standard body chart
Are all sizes available?
✔ Yes – Bust sizes 28/32/34/36/38
Above bust 38” – charges apply
Do you have a return policy?
✔ Yes
Can I shop off the rack?
🛍 Depends on stock.
Not available during peak season
Are there changes in what’s ordered vs delivered?
❌ Not even 1%
✅ 100% exactly as per order form – point to point
Orders
Is there a limit to the quantity that I can order?
No, there’s no limit. Shop your heart out!
How can I track my order?
You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time!
Alternatively, you can also log in to anitadongre.com and visit the ‘My Account’ section to know your order status.
How do I know what size to order?
To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference. You can also view the size chart here.
Do you offer made-to-order service?
Anita Dongre Bridal, Occasion wear and Menswear are all made-to-order. Please enter your details in the Made-to-Order form and our stylist will get in touch with you soon.
Anita Dongre Grassroot is entirely ready-to-wear. However, we do assist with minor alterations with respect to length or waist, only if the style permits. For further assistance, please get in touch with our Customer Care Team.
Can I cancel my order?
Yes! You can cancel your order only before the product has been shipped. All you have to do is get in touch with our Customer Care Team at the earliest, and they will help you out.
What do I do if my order is received in a damaged condition?
If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.
What happens if the wrong product was delivered to me?
In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery.
They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.
What happens if the product I ordered is out of stock?
If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.
Q. What is the stipulated delivery time for an order?
We deliver within 4-5 business days.
Q. What should I do if I receive a different item from the one that I have ordered?
If the wrong order has been delivered to you, please contact our Customer Care within 24 hours of receiving the delivery
Payment
What are the online payment options available on your website?
We accept all Credit/Debit cards and Internet banking service of all major banks. We also accept wallet payments. For special cases, we allow bank deposit (NEFT / cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.
Do you provide Cash on Delivery (COD) service?
Yes, we provide Cash on Delivery services at select locations for only ready products or less than 20000 INR value. Please enter your PIN code during checkout page to confirm your area eligibility.
My transaction failed, I received a payment gateway error message Please help.
Sorry for the inconvenience caused; this could be due to a technical glitch, please try again later. In case the problem persists, please contact our Customer Care Team and they will help you complete your order. If amount was deducted before the order was completed, please contact your bank for transaction reversal.
How do I report any suspicious activity during payment?
Please abort the transaction and inform our Customer Care Team immediately. You may also want to contact your bank and reassure safety of your account.
What happens if my credit/debit card has been compromised while making a payment online?
We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank immediately.